FAQs
Frequently Asked Questions
Below are answers to some of our most commonly asked questions.
📦 When will my order ship?
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Ready-to-Ship Items
These items will be processed and shipped within 1 week from your order date. -
Made-to-Order, Custom, or Personalized Items
These take a bit more time and attention. Please allow up to 2 weeks for processing before shipping.
🚚 How do you ship orders?
All orders are shipped via trusted carriers like USPS or UPS. A tracking number will be emailed to you once your order has been shipped.
📍 Do you offer local pickup?
Yes! Local pickup is available in Coalgate and Tishomingo, Oklahoma. Select the "Local Pickup" option at checkout, and we’ll reach out to arrange a pickup time and location that works for you.
🛍️ Can I customize an item?
Absolutely! We’re happy to create custom or personalized pieces. Just send us a message with your ideas and we’ll work with you to make it happen.
🔄 Do you accept returns or exchanges?
Due to the handmade and/or personalized nature of many of our items, we do not accept returns.
However, if your item arrives damaged or there's an issue, please reach out within 3 days of delivery and we’ll do our best to resolve it.
🎁 Do you offer gift wrapping or gift notes?
We do not offer gift wrapping at this time, but we’re happy to include a personalized gift note with your order. Just leave your message at checkout or send us a note after you place your order.
💌 Still have a question?
We’re happy to help! Reach out anytime through our website or email us at [your email address], and we’ll get back to you as soon as we can.