In the event that an item is damaged in shipping, please contact us at email@example.com with photos of the damage. We would love to help.
If you ordered an apparel item that doesn't fit, please feel free to contact us at firstname.lastname@example.org to arrange an exchange.
In all cases, if there is no damage to the product, customers are responsible for paying return shipping. Refunds will only be processed if products arrive back to Shell's VIntage Charm in new condition.